A New Approach to Cyber Crisis Management

A New Approach to Cyber Crisis Management

 
As a Senior Crisis Consultant in the cybersecurity industry, I see a shift in how organizations prepare themselves for a potential cyber crisis. Traditional risk assessment methods are no longer sufficient. They often result in measures only being taken for the most likely incidents.
However, it is usually events considered unlikely that cause the greatest impact, for which organizations are not prepared. Regulators recognize this, so here is my wake up call: prepare for the WORST…
I see two big challenges organizations face:

Determining what the worst case scenario could be and to what extent you should prepare.
Linking the technical, operational and tactical response to strategic crisis management.

Let’s look at how you can start to tackle these challenges.

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Thermomix Recipe World Forum – 3,123,439 breached accounts

In January 2025, the Rezeptwelt (German for “recipe world”) forum for Thermomix owners suffered a data breach. The incident exposed 3.1M registered users’ details including names, email and physical addresses, phone numbers, dates of birth and bios (usually cooking related). The data was provided to HIBP by a source who requested it be attributed to “ayame@xmpp.jp”.

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Hakko Corporation – 9,665 breached accounts

In March 2019, the Japanese solder-related business Hakko Corporation suffered a data breach. The incident exposed almost 10k customer records including email and physical addresses, phone numbers, names, usernames, genders, dates of birth and plain text passwords.

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